Does this include both phone and online support?
Yes. The cluster is broad enough to cover both channels when the underlying role data matches.
Topic page
AI impact on customer support jobs
Review customer support roles where repetitive handling, routing, and response drafting are most exposed.
Roles in this topic
Roles currently matched to this topic.- 01Customer Service Representatives80%
A language-heavy support role with growing AI deflection pressure.
- 02Office and Administrative Support Workers, All Other72%
Many general office and administrative tasks, from data management to communication and planning support, are highly repetitive and rule-based, making them susceptible to AI automation. Recent guidance on using AI for brainstorming and organizing further indicates an expansion of AI capabilities into cognitive support functions within this broad category.
- 03First-Line Supervisors of Office and Administrative Support Workers52%
No role-specific source items are attached yet, so the current score is inferred from the role profile and current AI capability trends.
- 04Hotel, Motel, and Resort Desk Clerks52%
No role-specific source items are attached yet, so the current score is inferred from the role profile and current AI capability trends.
- 05Mail Clerks and Mail Machine Operators, Except Postal Service52%
No role-specific source items are attached yet, so the current score is inferred from the role profile and current AI capability trends.
- 06Postal Service Clerks52%
No role-specific source items are attached yet, so the current score is inferred from the role profile and current AI capability trends.
- 07Administrative Services Managers35%
The role involves overseeing administrative operations, including tasks prone to automation, but also requires significant human judgment, leadership, and interpersonal skills.
- 08Aircraft Service Attendants35%
While some routine tasks can be assisted by automation, the core of an Aircraft Service Attendant's role involves critical interpersonal skills, physical presence, and handling unpredictable situations, keeping the overall AI replacement rate relatively low.
- 09Automotive and Watercraft Service Attendants34%
No role-specific source items are attached yet, so the current score is inferred from the role profile and current AI capability trends.
- 10Command and Control Center Officers34%
No role-specific source items are attached yet, so the current score is inferred from the role profile and current AI capability trends.
- 11Command and Control Center Specialists34%
No role-specific source items are attached yet, so the current score is inferred from the role profile and current AI capability trends.
- 12Community and Social Service Specialists, All Other34%
No role-specific source items are attached yet, so the current score is inferred from the role profile and current AI capability trends.
- 13Equal Opportunity Representatives and Officers34%
No role-specific source items are attached yet, so the current score is inferred from the role profile and current AI capability trends.
- 14First-Line Supervisors of Gambling Services Workers34%
No role-specific source items are attached yet, so the current score is inferred from the role profile and current AI capability trends.
- 15First-Line Supervisors of Landscaping, Lawn Service, and Groundskeeping Workers34%
No role-specific source items are attached yet, so the current score is inferred from the role profile and current AI capability trends.
- 16First-Line Supervisors of Personal Service Workers34%
No role-specific source items are attached yet, so the current score is inferred from the role profile and current AI capability trends.
- 17First-Line Supervisors of Protective Service Workers, All Other34%
No role-specific source items are attached yet, so the current score is inferred from the role profile and current AI capability trends.
- 18Gambling Service Workers, All Other34%
No role-specific source items are attached yet, so the current score is inferred from the role profile and current AI capability trends.
- 19Legal Support Workers, All Other34%
No role-specific source items are attached yet, so the current score is inferred from the role profile and current AI capability trends.
- 20Lifeguards, Ski Patrol, and Other Recreational Protective Service Workers34%
No role-specific source items are attached yet, so the current score is inferred from the role profile and current AI capability trends.
- 21Patient Representatives34%
No role-specific source items are attached yet, so the current score is inferred from the role profile and current AI capability trends.
- 22Personal Care and Service Workers, All Other34%
No role-specific source items are attached yet, so the current score is inferred from the role profile and current AI capability trends.
- 23Postal Service Mail Carriers34%
No role-specific source items are attached yet, so the current score is inferred from the role profile and current AI capability trends.
- 24Postal Service Mail Sorters, Processors, and Processing Machine Operators34%
No role-specific source items are attached yet, so the current score is inferred from the role profile and current AI capability trends.